Contact LemonGuard support
Email support@getlemonguard.com with the device type, app version if available, and a short description of the issue. Do not send payment card details.
Email supportSupport
Need help with LemonGuard?
Start here for purchase restore help, subscription management, refund routing, failed analysis, data requests, account deletion, and app support.
Support email: support@getlemonguard.com. Do not send payment card details, full identity documents, or unrelated sensitive information by email.
Restore purchases
Open the mobile app, go to Settings, and choose Restore Purchases. Purchases are tied to Apple or Google billing and RevenueCat entitlements.
Read purchase termsManage or cancel subscription
Subscription management happens through the Apple App Store or Google Play account that handled the purchase. LemonGuard cannot cancel store subscriptions by email.
Billing termsRefund requests
Refunds for in-app purchases follow Apple or Google policies. Contact support if you need help identifying the purchase path or explaining a LemonGuard app issue.
Ask about billingAnalysis failed
If a listing URL, screenshot upload, SoundCheck recording, photo review, or report generation fails, send the input type, vehicle context, and a brief description of what happened.
Report analysis issueDelete account
Use the in-app Delete Account flow when available. If you cannot access the app, use the public fallback instructions.
Deletion helpExport data
The mobile app can queue a data export for the current app customer ID. The public page explains expected contents, delivery limits, and support fallback.
Export helpPrivacy, terms, and disclaimer
Review the public policies for data handling, product limits, AI analysis, app-store purchases, and buyer safety boundaries.
Read privacy policyApp review support
Store billing stays with Apple and Google.
LemonGuard paid reports and subscriptions are purchased in the mobile app. Restore purchases in the app, manage subscriptions from the Apple or Google account that purchased them, and use the applicable store refund process for payment refunds.